DSW VIP

I signed up for DSW VIP in a store. How do I set up my DSW VIP account online?

It’s easy to set up your DSW VIP account at dsw.com (and earn points on all your online purchases!). 

1. Head to the DSW VIP page, and choose, "Sign Up." 
2. Enter the email you used in store to sign up. 
3. Enter the temporary password provided to you in your welcome email. You will then be able to change your password.

Didn’t receive a temporary password? Call shoephoria! Center at 866.DSW.SHOES. 

You can use this same log in information to sign in to the DSW app. 

How does the DSW VIP program work?

DSW VIP is a free multi-tier loyalty program that allows members to earn points with every purchase. Club, Gold, and Elite members earn 5, 10 or 15 points per $1 spent respectively. Members earn $1 in Rewards for every 200 points they earn. Except for DSW Gift Cards and e-Gift Cards, Members earn points on everything and can use Rewards on anything.  

Plus, you’ll get free no-rush shipping on anything, a Birthday Bonus Reward, and surprises, freebies, and more all year long. 

Learn more about the DSW VIP Program. 

Where can I find my DSW VIP member number?

You can find your DSW VIP member number: 

• In your account on dsw.com or the DSW app 
• In the welcome email you received after signing up for DSW VIP 
• On a recent purchase receipt 
• On the DSW VIP page by selecting "Forgot it?" next to the DSW VIP member number field and entering your first name, last name, email address, phone, and address.

If you are unable to locate your number, call shoephoria! Center at 866.DSW.SHOES or visit a store and have an associate look up your account at the register. 

How do I earn Rewards?

Club, Gold, and Elite members earn 5, 10 or 15 points per $1 spent respectively. Members earn $1 in Rewards for every 200 points they earn. Except for DSW Gift Cards and e-Gift Cards, Members earn points on everything and can use Rewards on anything.  

Points are earned by purchasing items at DSW stores using your DSW VIP member number or on dsw.com by logging in to your DSW VIP account. 

You can also earn points by donating shoes at DSW stores, shopping our Bonus Point events, and more! Points will be credited to your account 24 hours following your purchase. You can find your point balance and available Rewards any time by logging in to your account on dsw.com or the DSW app. If you’ve signed up to receive emails or text notifications from DSW, you will also receive Reward reminder notifications. 

Points are good for 12 months and can be redeemed as Rewards at any time and can be used on anything.  

Learn more about the DSW VIP Program. 

How do I redeem a Reward?

In DSW stores, Rewards can be redeemed  by providing a store associate with your DSW VIP member number. 

On dsw.com, Rewards can be redeemed by logging in to your DSW VIP account and applying your available Reward(s) during checkout. 

On the DSW app, Rewards can be redeemed by logging in to your DSW VIP account and applying your available Reward(s) during checkout. 

When I return my purchase, do I get my Reward back?

Yes, if you make a purchase using Rewards and then return anything from that purchase, then your Rewards will be credited back to your account within 24 hours.  

I have more than one account. Can they be combined?

Absolutely. Just call shoephoria! Center at 866.DSW.SHOES. 

How do I cancel my DSW VIP account?

You can contact shoephoria! Center at 866.DSW.SHOES to cancel your DSW VIP program. 

What are my shipping benefits as a DSW VIP member?

All VIP members earn free no-rush shipping on anything, with no minimum spend. 

How do I donate shoes?

Bring your new or gently-worn shoes to any DSW location. Let an associate know you’d like to donate and add your shoes to the donation box. The associate will then apply 100 points to your DSW VIP account. Members can donate shoes in exchange for points up to once per week. Points are given per donation, not per pair donated.  

Donations will be given to Soles4Souls, a non-profit organization dedicated to providing shoes and clothing to underserved families and individuals in your community and around the world. Find out more about Soles4Souls 

How do I donate my Rewards?

If you would prefer to donate your Rewards, simply click the “Donate Rewards” button on your VIP account. 

Rewards cannot be donated after a Reward has expired. Learn more about Reward donations 

What’s the Birthday Bonus Reward?

Upon completing your first VIP purchase, all members are eligible to receive an annual Birthday Bonus Reward during the month of their birthday. Be sure that you add your birthday month and day to your VIP account to take advantage of this benefit. The Birthday Bonus Reward is issued on the first day of your birthday month and expires on the last day of your birthday month. You can view the Reward in your VIP account online and we’ll also email you a reminder, if you’re opted in to receive marketing emails.  

As an Elite member, how do I claim my free IMBOX treatment?

Upon earning Elite status, members have one free IMBOX treatment per year. When you’re ready to redeem, just let the associate know at checkout and they can apply the benefit! 

What is MyPerk Drop?

MyPerk Drops are fun surprises and freebies that are available to VIP members throughout the year! Drops expire quickly, so opting in to email or app notifications is the best way to be sure that you don’t miss anything.  

Why don't I receive DSW VIP points when I buy a DSW Gift Card?

When you buy a DSW Gift Card or eGift Card, you are converting your money into "store cash" for someone else to spend. If the recipient of the gift is a DSW VIP member, that person will earn points when redeeming the Gift Card. 

DSW Gift Cards and eGift Cards are the only items at DSW that do not earn DSW VIP points when purchased, and Rewards cannot be applied to the purchase of DSW Gift Cards and e-Gift Cards.

How do I unlock the next tier?

You'll unlock Gold once you've spent $250 or more in a calendar year, and you'll unlock Elite once you've spent $500 or more. Please allow 30 days for your tier upgrade to process.