Returns & Exchanges
DSW will gladly accept returns of most unworn, undamaged, or defective merchandise for a refund or exchange within 60 days of purchase.
In-Store Returns: Fast & Free
Get an instant refund when you bring your item and receipt to any DSW Store.
In-Store Returns: Free
Get an instant refund when you bring your item and receipt to any DSW Store.
Mail Returns: $8.50
Print your label, ship your item back to us, and allow up to 10 business days for your return to be processed.
Paperless Drop Off: $8.50
No printer? No problem. Simply show your return code to a Fedex associate and they’ll print a label for you.
Exchange Item: Free
Need a different size or color? We offer free exchanges both in store and through mail.
Find a Store or Exchange by Mail
Frequently Asked Questions
What Is Your Return Policy?
Other than merchandise marked as FINAL SALE or purchased through DoorDash or Uber, you may return merchandise at a U.S. DSW store or at dsw.com for any reason within 60 days of the original purchase date. Returns must be unworn and undamaged with the original receipt or packing slip to receive a full refund via your original form of payment (including PayPal).* Unless marked as Final Sale, merchandise purchased through DoorDash or Uber may be returned for a DSW merchandise credit within 30 days of purchase.
Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price. DSW may limit the number of returns permitted without an original sales receipt or shipping invoice.
Returns with a gift receipt will be issued as a merchandise credit or even exchange. If returned or exchanged at dsw.com, any funds credited will be automatically issued on the original form of payment.
Returns purchased with any DSW Rewards or offers will be refunded only the final purchase price. Rewards and offers will not be reissued or recredited, except for exchanges made on the same day of purchase.
Please allow 7-10 business days once we receive the product to process your return and credit any funds on your original form of payment.
DSW Reserves the right to limit returns or exchanges regardless of the receipt.
Extended Return and Exchange Window During Holiday Season
Purchases made between November 1, 2025 – December 31, 2025 at dsw.com or at any DSW US retail store will have a return and exchange period of 90 days from date of purchase.
Is There A Return Fee?
In-store returns are free. If you use our pre-paid return label, the costs of return shipping is $8.50 for any number of items and will be deducted from your refund.
Can I Exchange An Item?
Exchanges can only be processed if you wish to purchase the same item in a different size or color. If you would like to exchange for a different item, please follow the returns process and place a new order.
If you choose to exchange your item in the online portal, your exchanged item will be shipped to you once DSW has confirmation that your exchange has been dropped off at FedEx. You won’t be charged shipping and you will receive confirmation with tracking information when your new item is shipped out. Our prepaid label accepted in most areas (International and Puerto Rico orders are excluded).
If the exchanged merchandise is not returned unworn, in the original packaging, and together with the original sales receipt or shipping invoice, then you will be charged for both the original purchase and the exchange.
Don’t Have A Receipt?
Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price. DSW may limit the number of returns permitted without an original sales receipt or shipping invoice.
Missed Return Or Exchange Window?
Returns made after 60 days with an original sales receipt or shipping invoice will be issued as a merchandise credit regardless of original form of payment.
Exchanges made after 60 days will be issued on a merchandise credit for any difference owed.
DoorDash & Uber Merchandise Credit Return Policy.
Other than merchandise marked as FINAL SALE, you may return merchandise purchased from DSW through DoorDash or Uber for any reason within 30 days of the original purchase date to receive a DSW merchandise credit. In order to receive a merchandise credit, returned merchandise must be returned at a DSW US location, unworn, and in the original packaging together with a valid DoorDash or Uber receipt.
How To Process My Return If I Paid With Paypal, Venmo, Afterpay Etc.?
If the full amount of your purchase was made with PayPal, your refund will be credited to the form of payment made by PayPal
If a combination of PayPal and gift card were used to make a purchase, the entire refund will be issued on a gift card.
If paid with PayPal, Venmo, or AfterPay, exchanges should be made in store, if possible. Shoephoria! center representatives are not authorized to log into customer accounts to make a new purchase.
For More Information On Returns And Exchanges
Please review our Customer Service page for more information on Returns and Exchanges.