Rated 1 out of 5
Velcro is terrible.
I bought these for my son 6 weeks ago, and apparently brands are moving away from laces in his size, otherwise, we would have purchased lace-up shoes to begin with. The Velcro strap stopped working on one side and DSW would not take them back. I don’t necessarily have a problem with the return policy, which is fair in most situations, but I do feel like exceptions should be made for a practical failure this early into the life of the shoe. The clerk said that it is not a common thing to happen, but if DSW isn’t processing returns like this, then there is no way to actually track how these products perform.
By Meric
