Rated 1 out of 5
VERY POOR CUSTOMER EXPERIENCE
VERY VERY VERY DISAPOINTED WITH DSW MANAGEMENT AND CUSTOMER SERVICE, I CANNOT GET A STRAIGHT ANSWER AS TO WHAT IS GOING ON WITH MY PACKAGE BETWEEN DSW AND FED EX. PER DSW THE PACKAGE HAS A 4-7 DAY DELIVERY WINDOW AND THEY ARE IN THE TIME FRAME AS FAR AS DSW SHIPPING STANDARD IS CONCERNED, ON THE OTHER HAND FED EX IS STATING THAT SOMEONE PUT A HOLD ON THE PACKAGE, THEREFORE THE PACKAGE IS BEING HELD AT FED EX FACILITY IN WAYNE NJ, TRACKING STATUS SHOWS IT WAS SUPPOSED TO BE DELIVERED AS OF 9/4/25 AND THERE IS STILL NOT ANY UPDATED TRACKING INFORMATION FROM 8:22 AM ON 9/4/25 AND IT IS CURRENTLY 10AM ON 9/5/25 WITH NO UPDATED TRACKING AND FED EX IS TELLING ME THAT I WILL HAVE TO PICK THE PACKAGE UP AS THERE IS A HOLD ON THE PACKAGE !!! A HOLD THAT I NEVER PLACED. DSW IS NOT TAKING ANY RESPONSIBILITY!!! I HAVE BEEN BACK AND FORTH 3 DIFFERENT PHONE CALLS BETWEEN DSW AND FED EX. DSW SUPERVISOR IS SAYING HE CANNOT GUARANTEE THAT THIS PACKAGE IS GOING TO BE DELIVERED TODAY. VERY UNHAPPY AND DISSATISFIED CUSTOMER
By JOJO