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How does the DSW Rewards program work? Back to top

What is DSW Rewards?

DSW Rewards is a free loyalty program that allows members to earn points with every purchase. Earn enough points and you'll get a DSW Rewards certificate for $10 off your next purchase in stores or online.

What's included with a DSW Rewards membership?

As a member, the benefits are fantastic!
  • Points you earn go toward DSW Rewards certificates
  • Double Points events
  • Advance notice of promotions
  • A special birthday offer
  • Your own DSW Rewards page at dsw.com where you can track your points
  • Member-only exclusives!
  • The opportunity to earn even more benefits with DSW Premier Rewards
  • A personalized DSW Wish List to share with friends and family

Do points ever expire?

Yes. Unredeemed points expire 24 months after they are earned. They will then be deducted from your balance. We will notify you by email prior to expiration.
What is my DSW Rewards account number? Back to top
  1. If you have an online account, please go to Your Account and log in. Once you're logged in, you'll find your Rewards number on the My DSW page.
  2. If you do not have an online account you can:
    1. Go to the Log In page and click, "Set up an online account" next to "Did you sign up for Rewards in store?"
    2. Then, click "Forgot it?" next to the DSW Rewards Member Number field, and enter your first name, last name, email address, phone, and address.
    3. If no match is found, call shoephoria! Center at 1.866.DSW.SHOES or visit a store and have an associate look up your account at the register.
How many points do I have? Back to top
  1. By creating an online account you can check your points balance as often as you'd like. Log in or create an account by going here.
  2. An associate at check out can tell you your current points balance.
  3. Call shoephoria! Center at 1.866.DSW.SHOES.
How do I find out when I've earned a Rewards certificate? Back to top
  1. When you've earned a Rewards certificate, you'll be notified via email and/or text. If we don't have your email address or phone number, we'll notify you by mail.

    If you aren't receiving email or text notifications, make sure we've got the accurate email address or phone number, and that you're opted in to receive Rewards alerts. If you aren't receiving a notification in the mail either, make sure that we’ve got the accurate mailing address. To update your info, just log in to DSW Rewards or call shoephoria! Center at 1.866.DSW.SHOES.

    Remember, no code or paper is necessary to redeem a certificate. Just have a cashier apply it in stores (just give him or her your Rewards number first!), or log in and apply it at online checkout.
  2. If you're a Premier member and you aren't receiving notifications about certificates, check to see if points banking is turned on. If so, it tell us that you want to be in charge of when you receive certificates. If you turn it off, you’ll automatically have access to certificates when you’ve earned them. .
Once I've earned enough points, how long will it take to receive my Rewards certificate? Back to top
Rewards certificates are issued weekly. Please allow 2-3 weeks to receive your certificate in the mail.
When is my certificate available? Back to top
If we have your contact info, you'll receive a notification when your certificate is available, by email, mail, and/or text. Plus, you can see your available certificates any time by logging in to DSW Rewards!

Remember, no code or paper is necessary to redeem a certificate. Just have a cashier apply it in stores (just give him or her your Rewards number first!), or log in and apply it at online checkout.
Can you reissue my lost/expired certificate? Back to top
As a service to our Rewards members, we offer a one-time exception if you accidentally let your certificate expire. Please call shoephoria! Center at 1.866.DSW.SHOES or Premier Priority at 1.800.306.4217 to have it reissued.
What is a Premier member and how do I become one? Back to top
DSW Premier Rewards members are our most loyal shoppers and receive an incredible list of benefits:
  • Free, next-day shipping*
  • Premier Bonus Points: earn 50% more points with every purchase
  • Premier Choice Cards: two cards get you one Triple Points day every six months so you can really let the points pile up
  • Premier Priority Attention gives you our best level of customer service
     
*Please note that next-day shipping may not be available for all items. You'll be notified at checkout.

How can I become a DSW Premier Rewards member?

DSW Rewards members who earn 6,000 qualifying points in a calendar year (between January 1 and December 31) qualify for DSW Premier Rewards.
When I return my purchase do I get my certificate back? Back to top
If you're exchanging the item the same day that your certificate was applied, it is still valid for the item you’re exchanging for. However, if you're only making a return, your certificate cannot be reissued.
Can you combine my accounts since I have more than one? Back to top
Absolutely. Just call shoephoria! Center at 1.866.DSW.SHOES.
Why didn't I get a birthday offer this year? Back to top
Our birthday offers are now sent via email. If you haven’t received one, we might not have your email address. Just set up your account online to get in on this exclusive perk!
If I'm a Rewards member can I get free shipping? Back to top
All Shoe Lovers (not just Rewards members!) receive free shipping by spending $35 or more.
How do I cancel my Rewards account? Back to top
You can contact shoephoria! Center at 1.866.DSW.SHOES to unsubscribe, but please know that we'll miss you terribly.
Can all members bank their points? Back to top
This benefit is exclusive to our Premier Rewards members. So just keep shopping towards that Premier status!
What's my Wish List all about? Back to top
Your Wish List is a fabulous perk of the DSW Rewards program! If you're a member, you've got your very own Wish List—it's where you can keep track of what you love, save it for later, get updates, and share with friends and family.

So get started! Just hang out at dsw.com, add things you love to your Wish List, then buy 'em later (plus, share your list so everyone knows just what to get you!) Yep—being a Shoe Lover has never been better.
What’s the deal with the DSW Shoe Lover Visa®? Back to top
The DSW Shoe Lover Visa is DSW’s very own credit card! Cardholders earn Rewards points on everyday purchases they make with the card—that means they earn certs (and shoes!) crazy fast. Sound fabulous? Get more info. Want to get one for yourself? Apply now.
Didn't get answers to your questions? Back to top
Find more answers here or call shoephoria! Center at 1.866.DSW.SHOES.

 

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