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DSW RewardsŪ > FAQs
DSW RewardsŪ FAQs
About The Program
What is DSW RewardsŪ?
DSW RewardsŪ is a free loyalty program that allows members to earn points
with purchases. Earn enough points and you'll get a $10 DSW RewardsŪ certificate of savings
that can be applied to your next purchase.
What's included with a DSW RewardsŪ membership?
As a member, you get many fantastic benefits, both in stores and at
dsw.com.
How can I sign up?
It's easy. Just click here and type
in the requested info.
Points
Already have points?
Log in to:
How do I earn points?
Base Points You'll earn 10 base points per dollar spent on regularly priced merchandise, and 5 base points per dollar on clearance merchandise. (Because our clearance merchandise is already deeply discounted, we are only able to offer five base points per dollar.)
Here's how it works: *All purchase prices are rounded to the nearest whole number. Bonus Points
Bonus Points are member extras that can help you earn Rewards certificates
faster. You will be notified by email of these events. Bonus Points do not count toward
qualification for membership in DSW Premier RewardsŪ.
Double Points
If you tell us your email address, we'll notify you of Double Points
events, an opportunity to earn 10 base points + 10 bonus points to the dollar on regularly
priced merchandise, and 5 base points + 5 bonus points to the dollar on clearance items.
Here's a regular price example of how it works:
There are two Double Points events per calendar year. You can make purchases (and earn Double Points) as many times as you wish during the promotion period. Bonus points earned during double points do not count toward qualification for membership in DSW Premier RewardsŪ. What are qualifying points?
Qualifying points are the base points earned on every purchase. They're
valid from January 1 through December 31 and do not roll over year to year. When you earn 6000
qualifying points in a single calendar year, you will reach DSW Premier RewardsŪ membership
status.
What kind of points do I need to earn DSW RewardsŪ
certificates?
Base and bonus points are counted toward Rewards certificates. However,
only base points are counted toward qualification for membership in DSW Premier RewardsŪ.
What happens to any points left over after a Rewards certificate
has been earned?
These are the first points counted toward your next $10 Rewards
certificate.
How can I be sure I'm getting points for my purchases in
stores?
Online: Link your DSW RewardsŪ member number to your dsw.com account just
once, and you'll never need to worry about it again. Link your account now.
Then whenever you shop dsw.com, just log in and you'll earn Rewards points with your online purchase. In DSW stores: There are two easy options for ensuring you earn points.
How soon after my purchase are points added to my
balance?
For in-store purchases, points will be applied within 24 hours. For online
purchases, points are not applied until your order has been shipped. Bonus points can take 2-3
weeks to be applied to your balance.
What if I think there's been a mistake with my points
balance?
First, make sure you've waited long enough. It can take several days for
points to show up in your balance. Then, contact Customer Service about
any mistakes in your balance.
What happens to my points if I return merchandise?
The point value of your return is deducted from your balance.
Can I save my points instead of receiving a Rewards certificate
every time I get to 1500?
This is only possible if you're a DSW Premier RewardsŪ member. Learn more
about DSW Premier RewardsŪ.
Do I earn points when I redeem Rewards certificates?
You'll earn points on every dollar you spend that exceeds the certificate
value (excluding tax). Your certificate savings do not earn points.
Do points ever expire?
Yes. Unredeemed points expire 24 months after they are earned. They will
then be deducted from your balance. We will notify you by email prior to expiration. You can
add your email address to your account by clicking here.
Do I earn points on tax, shipping, or shopping services such as
gift wrap?
Sorry, no.
Do I earn points for the purchase of DSW Gift Cards or DSW e-Gift
Cards?
No. When you buy a DSW Gift Card or e-Gift Card, you are converting your
money into "store cash" for someone else to spend. If the recipient of the gift is a DSW
RewardsŪ member, that person will earn points when redeeming the card. It's like two
gifts in one!
Can I still earn points if I made a store purchase without
identifying myself as a DSW RewardsŪ member?
Sure! Log in to your
DSW RewardsŪ membership online, have your receipt handy and follow these simple steps:
Please call Customer Service at 1.866.DSW.SHOES (1.866.379.7463) to request a points adjustment for online purchases. All points adjustments must be made within 90 days of the original purchase date. *Special note to customers who shop in Dublin, OH: In this store, DSW shares space with Filene's Basement. If you shopped at this store, purchased DSW merchandise, and need a points adjustment, do not use the online form on this website. Please fax your receipt, your 12-digit member number, and your email address (if you'd like confirmation) to Customer Service at 614.947.4721. If you need assistance, please contact Customer Service at 1.866.DSW.SHOES (1.866.379.7463). Your points adjustment will be made within two business days. Please note that Filene's Basement merchandise is not eligible for DSW RewardsŪ points. Rewards Certificates
How many points do I need to earn a $10 Rewards
certificate?
1500.
What kind of points do I need to earn Rewards
certificates?
Base and bonus points are counted toward Rewards certificates.
Is a minimum purchase required with a Rewards
certificate?
Yes. The minimum purchase is the face value of the certificate. If you use
a Rewards certificate toward a purchase amount that is less than the value of the certificate,
you will lose the remaining value (as described on the certificate). Rewards certificates
cannot be exchanged for cash.
Do Rewards certificates expire?
Yes. Rewards certificates are valid for 180 days. After that, they are no
longer valid and the cashier cannot accept them. You'll find the expiration date printed right
on the certificate.
After I've earned enough points, how long will it take to receive
my Rewards certificate?
Please allow 3-4 weeks for delivery.
I have more than one Rewards certificate. Can I combine
them?
Yes. You may combine up to 3 Rewards certificates in a single
purchase.
My Rewards certificate has been lost, stolen or expired. Can you
replace it?
Sorry, no. Rewards certificates are like cash. Don't lose them!
Membership
Is there a minimum age to be a member?
You must be at least 13 years of age to be a DSW RewardsŪ member.
Can I give my points to another person?
Unfortunately, no.
I have more than one membership. Can I combine them?
Sorry, no.
Can I use my DSW RewardsŪ membership to buy shoes at DSW for
resale?
No. DSW RewardsŪ was created to reward customers who buy for personal use.
Reselling in any way is against the Terms and Conditions you agree to when you first sign
up.
Do I have to carry a card?
No. DSW RewardsŪ is a card-free program. You don't need a membership card
to shop online or in DSW stores-but you do need to identify yourself as a DSW RewardsŪ member
to ensure that you earn Rewards points when you shop.
Just register your phone number online or during checkout in-store. Then, when you shop in a DSW store, give the cashier your phone number. When shopping online, link your 12-digit DSW RewardsŪ member number to your dsw.com account just once, and you'll never need to worry about it again. Then whenever you shop dsw.com, just log in and you'll earn RewardsŪ points with your online purchase. Can I carry a card if I want to?
Yes. You can order one. A membership card gives you easy access to your
12-digit DSW RewardsŪ member number any time you need it.
I am a DSW Premier RewardsŪ member. Do I have to carry my
personalized card?
No. Your member number has not changed, so you don't have to change the way
you make purchases.
How do I cancel my membership?
Please contact Customer Service to
unsubscribe.
DSW RewardsŪ and Your dsw.com Account
If I have a dsw.com account, does that mean I automatically have a
DSW RewardsŪ membership?
No. If you already have a dsw.com account, you still need to sign up for
DSW RewardsŪ. Just follow the simple steps below to sign up:
That's it! Now you're all set to enjoy fantastic benefits as a DSW RewardsŪ member and to start earning Rewards points on your purchases! I am a DSW RewardsŪ member, how can I get points for my online
purchases?
Link your DSW RewardsŪ membership to your dsw.com account to earn Rewards
points on online purchases.
Link your DSW RewardsŪ membership to your dsw.com account
I am a DSW RewardsŪ member, but need to create a dsw.com account
Do I have to log in when I'm shopping online?
If you want to access your membership information, see special offers on
screen, and receive Rewards points for your purchases, you must log in.
What do I need in order to log in?
You will need your 12-digit member number to log in for the first time.
You'll find it on your enrollment form or on your membership card.
If you are not sure of your member number, you can look for it online. Just go to the DSW RewardsŪ page and click the "Help me find my DSW RewardsŪ member number" link at the bottom of the log in area. Complete the form that follows and you'll have your member number in no time! Why does DSW want my email address?
There are many benefits of membership available only by email. For example,
we can send you special offers, let you know when you've earned Rewards certificates, and tell
you about Double Points events. You can view or update your email in your profile by logging in
here.
Why does DSW want my home address?
This is the only way to receive your Rewards certificates. You can view or
update your address in your profile by logging
in.
DSW Premier RewardsŪ
What is DSW Premier RewardsŪ?
For our most loyal customers, Premier RewardsŪ makes it possible to earn
points much faster than with basic membership and you'll get free next-day shipping.
How can I become a DSW Premier RewardsŪ member?
DSW RewardsŪ members who earn 6000 qualifying points in a calendar year
(between January 1 and December 31) will qualify for DSW Premier RewardsŪ.
How do I know if I'm close to earning membership in DSW Premier
RewardsŪ?
Log in to
access your membership information to see how many qualifying points you've earned.
Once I've qualified, how quickly do I begin receiving Premier
benefits?
Just one shopping day after you qualify, you'll receive your benefits on
purchases made with your membership. For in-store purchases, please allow 24 hours for points
to be posted on your Points History page. For online purchases, the points will be posted once
your dsw.com order has been shipped.
How long will I have DSW Premier RewardsŪ benefits?
Your DSW Premier RewardsŪ benefits will last from your qualifying date
through the end of the following calendar year.
What are Premier Bonus Points?
Premier Bonus Points earn you an extra 50% more points per dollar than
basic membership. This means you earn 15 points per dollar on regularly priced merchandise and
7.5 points per dollar on clearance merchandise.
How many points will I earn per dollar on Triple Points
days?
On regularly priced purchases, you will earn 35 points per dollar: 10 base
points per dollar x 3 (for triple points) + 5 Premier Bonus Points.
On clearance-priced merchandise, you will earn 17.5 points per dollar: 5 base points x 3 (for triple points) + 2.5 Premier Bonus Points. Do you count extras, such as Premier Bonus Points and Triple
Points, toward DSW Premier RewardsŪ membership?
No. Only base points are counted toward DSW Premier RewardsŪ membership. We
want the process to be equal for everyone, regardless of current status. But you will find that
you accumulate points to Rewards certificates much, much faster.
What's so special about Premier Priority Attention?
If you've reached the Premier RewardsŪ level, you're clearly one of our
best customers. So we've reserved a special email address and phone number just for customers
like you. If you need us, you can reach us quickly and receive a personal response.
What are Premier Choice cards?
As a Premier Rewards member, you'll receive two Triple Points days per
calendar year. (You'll get 1 or 2 cards total, depending on when you reach Premier status.)
Premier Choice cards are what you use to earn Triple Points on your purchase during the Triple
Points promotion. Each Premier Choice card is valid for six months (redeemable during the date
range printed on each card; January-June and July-December), so you'll have plenty of time to
choose which day to earn Triple Points. You will receive new Premier Choice cards each year you
qualify for DSW Premier RewardsŪ. Premier Choice cards cannot be redeemed at our location in
Dublin, OH.
Can Premier Choice Cards be redeemed any day I choose?
Not quite. Premier Choice cards must be used during the date range printed
on each card. In addition, cards cannot be redeemed during bonus points events.
Can I save up points instead of receiving a Rewards certificate
every time I get to 1500 points?
Yes. As a DSW Premier RewardsŪ member, you can elect a DSW Premier RewardsŪ
benefit called Points Banking. To get more information and to set up Points Banking, log in and
follow the on-screen instructions.
Why do I have a personalized DSW Premier RewardsŪ card?
This card is a way of recognizing your special status; your member number
stays the same.
Do I have to carry my personalized card?
You don't need a membership card to shop online or in-store, but you do
need to identify yourself as a DSW Premier RewardsŪ member to ensure that you earn Rewards
points when you shop.
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