How does the DSW Rewards program work? Back to top
What is DSW Rewards?
DSW Rewards is a free loyalty program that allows members to earn points with every purchase. Earn enough points and you'll get a DSW Rewards certificate for $10 off your next purchase in stores or online.
What's included with a DSW Rewards membership?
As a member, the benefits are fantastic!
Do points ever expire?
Yes. Unredeemed points expire 24 months after they are earned. They will then be deducted from your balance. We will notify you by email prior to expiration.
What is my DSW Rewards account number? Back to top
How many points do I have? Back to top
Why am I not receiving my Rewards certificates? Back to top
Once I've earned enough points, how long will it take to receive my Rewards certificate? Back to top
Rewards certificates are issued weekly. Please allow 3-4 weeks to receive your certificate in the mail.
Can you email me my Rewards certificate? Back to top
The only way to receive your Rewards certificate is through the mail so be sure your address is up-to-date in My Profile.
Can you reissue my lost/expired certificate? Back to top
As a service to our Rewards members, we offer a one-time exception if you accidentally let your certificate expire, please call shoephoria! Center at 1.866.DSW.SHOES to reissue.
What is a Premier member and how do I become one? Back to top
DSW Premier Rewards members are our most loyal shoppers and receive an incredible list of benefits:
How can I become a DSW Premier Rewards member?DSW Rewards members who earn 6,000 qualifying points in a calendar year (between January 1 and December 31) qualify for DSW Premier Rewards.
When I return my purchase do I get my certificate back? Back to top
If you are able to exchange the item the same day that your Rewards certificate was applied it is still valid for the item you've exchanged for. Unfortunately, if you are only making a return, your certificate will no longer be valid.
Can you combine my accounts since I have more than one? Back to top
Absolutely. Just call shoephoria! Center at 1.866.DSW.SHOES.
Why didn't I get a birthday coupon this year? Back to top
There's a good chance we haven't seen you in awhile. If you haven't shopped with us within the past year, we won't send you a birthday certificate. As long as you continue to shop with us in store, or online, we'll be sure to send you a birthday certificate.
If I'm a Rewards member can I get free shipping? Back to top
Yup, you sure can! All Rewards members receive free shipping by spending $35 or more. Just type in the shipping offer code at checkout. You'll see it advertised on the homepage.
How do I cancel my Rewards account? Back to top
You can contact shoephoria! Center at 1.866.DSW.SHOES to unsubscribe, but please know that we'll miss you terribly.
Can all members bank their points? Back to top
This benefit is exclusive to our Premier Rewards members. So just keep shopping towards that Premier status!