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Shipping & Returns

Customer Service > Shipping & Returns > Easy Returns & Free Exchanges
Returns & Exchanges
Not totally satisfied with your purchase? We want to make it right. That's why returns and exchanges at DSW are easy—whether you return merchandise back to dsw.com or to a DSW store physically located in the US.

Note: Merchandise purchased at a DSW Canada store or online at www.dswcanada.ca must be returned through those channels.
Returns to dsw.com
You may return product for any reason within 60 days of the original purchase date to receive a full merchandise refund via your original form of payment (including PayPal).

Merchandise must be returned and received unworn, in the original packaging, with the original shipping invoice.

Complete the Return & Exchange Form on the invoice and include it with the item for return.

Items purchased with any DSW Rewards certificates or offer codes may result in an adjusted refund amount. Certificates and offers will not be reissued or recredited for returns.

Please allow 7-10 days to process your return and credit your original form of payment. An $8.50 shipping fee will be deducted from your refund.

Please note: When you pay with a DSW Shoe Lover Visa® credit card, returns to dsw.com are free! No shipping fee will be deducted from your refund.

Exceptions:
  • If you received this item as a gift, please note that a refund will only be credited to the card that was used to make the purchase.
  • Returns made after 60 days with an invoice will be offered a DSW eGift Card equal to a full merchandise refund, no matter what your original form of tender.
  • Returns made without an invoice will be offered a DSW eGift Card equal to the current selling price of the merchandise.
  • Sorry, but items purchased at DSW stores cannot be returned to dsw.com.

Questions on how to send your merchandise back? See "How to Ship Your Return or Exchange" below.

Exchanges to dsw.com
We offer free exchanges to dsw.com every day. Here's how it works:

Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and a separate charge for the exchange order placed.

Just use the return shipping label provided in your package to indicate your replacement item and send your order back to us. We'll exchange your old item(s) and send your new item(s) back to you! You will not be charged for return shipping nor will you be charged a shipping rate for the new order.

Note:
  • Exchanges made within 60 days will receive credit for any difference owed in the original form of payment.
  • Exchanges made after 60 days will be issued a DSW merchandise credit for any difference owed.
  • You may exchange items you received as a gift, with any leftover funds being issued to you in the form of a DSW eGift Card.
  • If you've paid with PayPal, exchanges should be done in store, if possible. shoephoria! center representatives are not authorized to log into your PayPal account to make a new purchase for you.

DSW Rewards certificates and offers can be reissued when you make an exchange within 60 days.

How to Ship Your Return or Exchange
There are two ways to ship your merchandise back to dsw.com:

1) Use pre-paid FedEx service:

To find a FedEx location, visit fedex.com or call 1.800.GOFEDEX (1.800.463.3339). Sorry, but the FedEx return label cannot be used for shipments outside of the U.S.

  • Use the FedEx return label enclosed in the dsw.com box. A return shipping fee of $8.50 will be applied for use of the pre-paid label.
  • Repack your items, and drop off the package at a FedEx Authorized ShipCenter or FedEx Office.

To find a FedEx location, visit fedex.com or call 1.800.GOFEDEX (1.800.463.3339). Sorry, but the FedEx return label cannot be used for shipments outside of the U.S.

2) Use your preferred shipping carrier:

You will not be charged the $8.50 return fee if you purchase postage at any post office or parcel shipping location you choose, and send the package to us at:

dsw.com
ATTN: Returns Processing
4314 East 5th Avenue
Columbus, Ohio 43219
Return & Exchanges at a DSW Store
Return or exchange your unworn merchandise at a DSW store for immediate credit, whether you made your original purchase at a DSW store or at dsw.com.
  • Returned or exchanged product must be unworn.
  • Bring your receipt or invoice, original form of payment, and the original product packaging.
  • Purchases returned or exchanged within 60 days will receive credit in the original form of payment (including PayPal).
  • Purchases returned or exchanged after 60 days will be issued a DSW merchandise credit only.
  • If you're returning a gift you received, you'll be issued a DSW merchandise credit only.
  • Purchases returned without a receipt or invoice will be issued a DSW merchandise credit equal to the current selling price of the product.
  • If you're returning a purchase made with any DSW Rewards certificates or offers, you will be refunded only the final purchase price. Certificates and offers will not be reissued or recredited, except for exchanges made within 60 days of purchase.
  • DSW merchandise credit will be issued for any check purchases returned within 7 days of purchase date.
  • DSW may limit the number of returns permitted without a valid receipt. Valid ID (driver's license, passport, military ID, or state issued photo ID card) is required for all returns without a valid receipt.
  • If you used a combination of PayPal and gift card to make your purchase, your entire purchase will be refunded onto a gift card. Exchanges should be done in store, if possible, as shoephoria! representatives are not authorized to log into your PayPal account to make a new purchase for you.
International Returns & Exchanges
It's simple! Just follow the steps for domestic returns and exchanges. However, pre-paid FedEx return labels cannot be used outside the U.S. Please use the shipping carrier of your choice and send the package to us at:
dsw.com
ATTN: Returns Processing
4314 East 5th Avenue
Columbus, Ohio 43219

DSW Canada Returns and Exchanges: DSW is not able to accept returns or exchanges of merchandise purchased from any DSW Canada store or www.dswcanada.ca. Please contact the DSW Canada store where your purchase was made or visit www.dswcanada.ca to learn about their return and exchange policies.


The DSW Shoe Lover Visa® card is issued by Comenity Bank pursuant to a license from Visa U.S.A. Inc.

 

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