Common Customer Service Questions
You can find answers to our most common Customer Service questions right here. Just click on the topic link to the left for details and quick information.
CONTACT US

Email DSW

Give Us a Call:
Our Customer Service Representatives are delighted to assist you and are available Monday-Friday 8am-9pm and Saturday 8am-4:30pm, Eastern Standard Time.

Our voice-automated self-service system is available 24 hours a day, 7 days a week. It can assist you in obtaining store locations, tracking your order status, and accessing DSW Rewards® information.

1.866.DSW.SHOES (1.866.379.7463)

Returns Mailing Address
DSW.com
Attention: Returns Processing
4314 East 5th Avenue
Columbus, OH 43219

Send Customer Service a Letter
DSW Customer Service
810 DSW Drive
Columbus, OH 43219