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Easy Returns and Exchanges
Back to top Returns and Exchanges
Returns
If for any reason, you are not completely satisfied with your purchase, you may return it within 60 days from the original purchase date. (See return shipping options below.) Merchandise must be returned and received unworn, in the original packaging, with the original shipping invoice, within 60 days of the order date, to receive a full credit in the original form of tender. Items purchased with coupon or special promotion may result in adjusted refund amount. It may take up to 14 days to process your return and credit your original form of tender. Returns or exchanges made after 60 days will be issued a merchandise credit. A $8.50 fee for shipping your return or exchange merchandise will be deducted from your refund. The $8.50 shipping fee does not apply to same-item exchanges.

Exchanges
If you would like to exchange an item for another, fill out the exchange instructions located on the back of the shipping invoice. (See exchange shipping options below.) Exchanges are processed like a return and reissued as a new order. You will receive a credit for the item(s) you are sending back and a separate charge for the exchange order placed.

Because of the time involved in shipping and processing your exchange (up to 14 days), you may elect to place a new order right away rather than wait for your exchange to process. Availability of items can change. If you wait for the exchange order to process, the item(s) you want in exchange may no longer be available. If you prefer, you may place a new order immediately and simply return the unwanted item(s).

Back to top Gift Returns or Gift Exchanges
If you are returning a gift you received, follow the same process as mentioned above, and select either the exchange or the eGift Card option if you would prefer merchandise credit, on the Return and Exchange Form. We do not refund cash or original tender for gift returns.

Back to top To Ship Your Return or Exchange
Option 1
To return a package with a FedEx return label:
Use the return label enclosed in your package and take your return items to a FedEx Authorized ShipCenter or FedEx Kinko's. To find a FedEx location, visit www.fedex.com/us or call 1.800.GOFEDEX (1.800.463.3339). The FedEx label cannot be used for shipments outside of the US. The $8.50 cost for shipping your return or exchange merchandise will be deducted from your refund. The $8.50 shipping fee will not apply to same item exchanges.

Option 2
Pre-pay postage at any post office or parcel shipping location you choose and send your return or exchange merchandise back to us at:
dsw.com
Attn: Returns Processing
4314 East 5th Avenue
Columbus, Ohio 43219

Back to top Return to a DSW Store
Rather than ship your return, you can return or exchange your unworn merchandise at a nearby DSW store within 60 days of the order date. We will credit you immediately, and you will not be charged for return shipping. Please bring your receipt or invoice, original form of tender and the original box. Items purchased with coupon or special promotion may result in adjusted refund amount. Items returned or exchanged after 60 days will be issued a merchandise credit.

Back to top Backordered Items
An item is placed on backorder when it is temporarily out of stock. Depending on the length of the delay, the backordered item will be processed and shipped once restocked. Your credit card will not be charged until the backordered items are shipped.
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