Frequently Asked Questions
Customer Service > FAQs
Why won't my offer code work?
Where is my order? Who will be delivering it?
What should I do if the shoe I want isn't available online?
How do I link my DSW Rewards membership with my dsw.com account?
I can't find the item I'm looking for. How do I search for it?
Why won't my item add to my Shopping Bag?
How do I receive free shipping?
What is my DSW Rewards points balance?
Why don't I receive DSW Rewards points when I buy a gift card?
Why are there different checkout options?
Why isn't my browser working with your site?
Does my computer need to accept cookies to shop on dsw.com?
Why am I seeing a "404" or "500" error when I attempt to access certain pages?
Questions about the DSW Rewards Program? Get more information here.
If you don't see the answer to your question here, or in other areas of dsw.com Customer Service, please call shoephoria! Center at 1.866.DSW.SHOES (1.866.379.7463).
Some of our offer codes are available for in store and online use, while others are only valid for one or the other. (Be sure to check the offer details to verify all redemption info.)
Most of the time, you're required to be logged in to your dsw.com account to redeem offer codes or Rewards certificates. So, please log in before or during Checkout.
By the way, did you sign up for a DSW Rewards membership at a store? Great - you're our kind of savvy shopper. However, you'll also have to register your Rewards® information online to ensure that your Rewards membership number is linked to your dsw.com account. To link them, click here.
If you're still having trouble, check these steps to be sure you've entered the code properly.
Immediately after you place an order, there is a brief period when you cannot check on it. But once it ships, you can follow its progress.
To check the status of your shipped order, please Track Your Order here. You will see information about the carrier and expected delivery date.
Please note that it can take extra time for deliveries to reach remote locations and APOs/FPOs. Also, we occasionally delay randomly selected shipments for extra security verification.
For general information about our shipping policies and rates, go to Shipping & Returns.
Use our Stock Locator tool on the product page to search for it in stores! Here's how:
That's it! We'll search the universe and tell you the closest store (within 100 miles) you can find your product in.
Link your DSW Rewards membership to your dsw.com account to earn Rewards points on online purchases.
Link my DSW Rewards membership to my dsw.com account
I am a DSW Rewards member, but need to create a dsw.com account
Just use the search bar at the top of the page! Enter a brand, style name, or keyword to get started. Then use the filters at the top of the results page to narrow your results and get right to the item you want.
When a size is not shown (or the size box is "grayed out"), it means that size is not available in that shoe. If your browser loads web pages slowly, it may be hard to tell which sizes are being displayed. Make sure you select the right size, width, and color before adding the item to your shopping bag.
Standard shipping is FREE for DSW Rewards members! Just log in, add at least $35 worth of products to your shopping bag, and use the free shipping code at checkout!
DSW Premier Rewards members get FREE Next Business Day shipping. Just log in, shop, and select the Next Business Day Shipping option during checkout! No shipping code needed.
Get instructions on how to redeem offers.
Check your balance and get other information about DSW Rewards. Please note, you must be logged in.
When you buy a DSW Gift Card or e-Gift Card, you are converting your money into "store cash" for someone else to spend. If the recipient of the gift is a DSW Rewards member, that person will earn points when redeeming the Card. It's like two gifts in one!
Gift Cards and e-Gift Cards are the only items at DSW that do not earn DSW Rewards points when purchased.
Member Checkout is for DSW Rewards® members. Anyone may use Guest Checkout. Here's how they work:
We generally format our site to work with the latest versions of popular browsers such as Microsoft Internet Explorer, AOL, Mozilla Firefox and Flash. To best view dsw.com and enjoy full functionality, you may wish to upgrade to the latest version of your browser. You can download updates of AOL, Firefox and Internet Explorer for free.
If problems persist, please call shoephoria! Center to place your order by phone at 1.866.DSW.SHOES (1.866.379.7463).
We also use a technology known as "clear gifs" which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you a more personalized experience. If you sign up for the online features of our website, cookies may allow us to associate your navigational information with your registration information.
Occasionally, you'll see these errors if your computer's cache is quite full. You can empty your cache for better results.
Error "404" means the web page no longer exists. Error "500" means our site is temporarily down. The following instructions for emptying your cache should resolve these errors.
To resolve 404 or 500 errors:
If you continue to see an error message after emptying your cache, please call shoephoria! Center at 1.866.DSW.SHOES (1.866.379.7463).