Customer Service > FAQs
FAQs
Why won’t my promotion code
work?
Where is my order? Who will be delivering it? What should I do if the shoe I want isn’t available online? How do I link my DSW Rewards® membership with my dsw.com account? I can’t find the item I’m looking for. How do I search for it? Why won’t my item add to my Shopping Bag? How do I receive free shipping? What is my DSW Rewards® points balance? Why don’t I receive DSW Rewards® points when I buy a Gift Card? Why are there 3 different Checkout options? Why isn’t my browser working with your site? Does my computer need to accept cookies to shop on dsw.com? Why am I seeing a "404" or "500" error when I attempt to access certain pages? Questions about the DSW Rewards® Program? Get more information here. If you don’t see the answer to your question here, or in other areas of dsw.com Customer Service, please call us at 1.866.DSW.SHOES (1.866.379.7463). Some of our promotion codes are available for in-store and online
use, while others are only valid for one or the other.
Most of the time, you’re required to be logged in to your dsw.com account to redeem promotion codes or Rewards certificates. So, please log in before or during Checkout. By the way, did you sign up for a DSW Rewards® membership at a store? Great – you’re our kind of savvy shopper. However, you’ll also have to register your Rewards information online to ensure that your Rewards membership number is linked to your dsw.com account. To link them, click here . If you’re still having trouble, check these steps to be sure you’ve entered the code properly.
Immediately after you place an order, there is a brief period when
you cannot check on it. But once it ships, you can follow its progress.
To check the status of your shipped order, please Track Your Order here. You will see information about the carrier and expected delivery date. Please note that it can take extra time for deliveries to reach remote locations and APOs/FPOs. Also, we occasionally delay randomly selected shipments for extra security verification. For general information about our shipping policies and rates, go to Shipping & Returns. Sometimes styles that are out of stock online are available at a
DSW store. Use our Store Locator to
find the location nearest you. You can call them to see if they have it in stock, or stop by
the store to browse similar items.
Link your DSW Rewards® membership to your dsw.com account to earn
Rewards points on online purchases.
Link my DSW Rewards® membership to my dsw.com account
I am a DSW Rewards® member, but need to create a dsw.com account
Check out the new quick search tool on our Home Page. Select a
Category, Size or Color and let us narrow down your search. You can also complete normal search
using the box at the top of every page. Just enter a brand name, style name, item name, etc.,
to get started.
When a size is not shown (or the size box is "grayed out"), it
means that size is not available in that shoe. If your browser loads web pages slowly, it may
be hard to tell which sizes are being displayed. Make sure you select the right size, width,
and color before adding the item to your shopping bag.
Free shipping is sometimes offered to our DSW Rewards® members. If
you are a DSW Rewards® member, you must log in to ensure you receive free
shipping or to redeem any other offers during checkout. Get instructions on how to redeem
promotions.
Check your
balance and get other information about DSW Rewards®. Please note, you must be logged
in.
Free shipping is sometimes offered to our DSW Rewards® members. If
you are a DSW Rewards® member, you must Log in to ensure you receive free shipping or to redeem
any other offers during checkout. Get instructions on how to redeem
promotions.
When you buy a DSW Gift Card or e-Gift Card, you are converting
your money into "store cash" for someone else to spend. If the recipient of the gift is a DSW
Rewards® member, that person will earn points when redeeming the Card. It’s like two gifts in
one!
Gift Cards and e-Gift Cards are the only items at DSW that do not earn DSW Rewards® points when purchased. We try to expedite checkout for dsw.com account holders, so we
offer Express Checkout to them. They can also use Regular Checkout if they want to review the
details of their account. And anyone at all may use Guest Checkout. Here’s how these 3 methods
work:
Guest Checkout Anyone may use Guest Checkout – there is no need to have an account with dsw.com, or to sign up for one. If you expect to shop with us again, however, we urge you to create an account. That way you’ll be known to us, and will be eligible for special offers and Express Checkout. Regular Checkout If you have a dsw.com account but have not enabled "Express Checkout" in your account profile, you will be offered Regular Checkout. First, create a dsw.com account if you haven’t already. If you’re a DSW Rewards® member, link your Rewards account to your newly created online account. Then all you have to do is log in, and you’ll earn DSW Rewards® points for your purchase. Need to link your Rewards membership to your existing dsw.com account? Link them now. Express Checkout Our frequent customers love this option because it is fast and convenient. You must have a dsw.com account and enable "Express Checkout" in your account profile. Then just Log in when you shop, and your pre-stored billing, shipping and payment information will be displayed at Checkout. All you have to do is enter your credit card security code and click "Place Order." Note: to redeem DSW Rewards® certificates or promotion codes, you must click "Exit Express Checkout" and complete your purchase through Regular Checkout. Get instructions on how to redeem promotions here. We generally format our site to work with the latest versions of
popular browsers such as Microsoft Internet Explorer, AOL, Mozilla Firefox and Flash. To best
view dsw.com and enjoy full functionality, you may wish to upgrade to the latest version of
your browser. You can download updates of AOL, Firefox and Internet Explorer for free.
If problems persist, please call Customer Service to place your order by phone at 1.866.DSW.SHOES (1.866.379.7463). dsw.com uses a browser feature known as a cookie, which is
typically stored on your computer. Cookies help track your preferences as you go through the
pages within our website. We may also use cookies to assist in the administration of your use
of features and programs on our site.
We also use a technology known as "clear gifs" which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you a more personalized experience. If you sign up for the online features of our website, cookies may allow us to associate your navigational information with your registration information. You may refuse cookies by turning them off in your browser. However, if you refuse cookies, we will not be able to track your order, nor will we be able to recognize you as a registered dsw.com user to allow you access to your account information. Occasionally, you’ll see these errors if your computer’s cache is
quite full. You can empty your cache for better results.
Error "404" means the web page no longer exists. Error "500" means our site is temporarily down. The following instructions for emptying your cache should resolve these errors. To resolve 404 or 500 errors:
If you continue to see an error message after emptying your cache, please contact Customer Service at 1.866.DSW.SHOES (1.866.379.7463). |
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