Frequently Asked Questions

Questions about the DSW Rewards Program? Get more information here.

If you don't see the answer to your question here, or in other areas of dsw.com Customer Service, please call shoephoria! Center at 1.866.DSW.SHOES (1.866.379.7463).

Some of our offer codes are available for in store and online use, while others are only valid for one or the other. (Be sure to check the offer details to verify all redemption info.)

Most of the time, you're required to be logged in to your dsw.com account to redeem offer codes or Rewards certificates. So, please log in before or during Checkout.

By the way, did you sign up for a DSW Rewards membership at a store? Great - you're our kind of savvy shopper. However, you'll also have to register your Rewards® information online to ensure that your Rewards membership number is linked to your dsw.com account. To link them, click here.

If you're still having trouble, check these steps to be sure you've entered the code properly.

• On the Shopping Bag page, under the "Offers and certs? Put 'em here!" section, enter the code into the box and click "Apply".
• You may use both offer codes and Rewards certificate codes, if you have them.
• Continue with the rest of checkout.

Immediately after you place an order, there is a brief period when you cannot check on it. But once it ships, you can follow its progress.

To check the status of your shipped order, please Track Your Order here. You will see information about the carrier and expected delivery date.

Please note that it can take extra time for deliveries to reach remote locations and APOs/FPOs. Also, we occasionally delay randomly selected shipments for extra security verification.

For general information about our shipping policies and rates, go to Shipping & Returns.

Use our Stock Locator tool on the product page to search for it in stores! Here's how:

• Click the FIND IT IN STORE link on the product page
• Choose your color and size
• Enter your zip code or city/state

That's it! We'll search the universe and tell you the closest store (within 100 miles) you can find your product in.

Link your DSW Rewards membership to your dsw.com account to earn Rewards points on online purchases.

Link my DSW Rewards membership to my dsw.com account

• Log in to your account and select the DSW Rewards tab at the top of the page.
• On the right hand side of the Rewards page, add your DSW Rewards member number.
• Click Continue.

I am a DSW Rewards member, but need to create a dsw.com account

• Click here to create an account.
• On the Log In page, select the "Yes, I am already a DSW Rewards member" button.
• Enter your DSW Reward member number in the box.
• Click the "Register" button.

Just use the search bar at the top of the page! Enter a brand, style name, or keyword to get started. Then use the filters at the top of the results page to narrow your results and get right to the item you want.

When a size is not shown (or the size box is "grayed out"), it means that size is not available in that shoe. If your browser loads web pages slowly, it may be hard to tell which sizes are being displayed. Make sure you select the right size, width, and color before adding the item to your shopping bag.

Standard shipping is FREE for DSW Rewards members! Just log in, add at least $35 worth of products to your shopping bag, and use the free shipping code at checkout!

DSW Premier Rewards members get FREE Next Business Day shipping. Just log in, shop, and select the Next Business Day Shipping option during checkout! No shipping code needed.

Get instructions on how to redeem offers.

Check your balance and get other information about DSW Rewards. Please note, you must be logged in.

When you buy a DSW Gift Card or e-Gift Card, you are converting your money into "store cash" for someone else to spend. If the recipient of the gift is a DSW Rewards member, that person will earn points when redeeming the Card. It's like two gifts in one!

Gift Cards and e-Gift Cards are the only items at DSW that do not earn DSW Rewards points when purchased.

Member Checkout is for DSW Rewards® members. Anyone may use Guest Checkout. Here's how they work:

Member Checkout

First, create an account if you haven't already. If you're a DSW Rewards member who signed up in a store, link your Rewards account when you create your online account. Then all you have to do is log in, and you'll earn DSW Rewards points for your purchases.
Need to link your Rewards membership to your existing dsw.com account? Link them now.

Guest Checkout

Anyone may use Guest Checkout - there is no need to have an account, or to sign up for one. But, we recommend you create an account. That way you'll be eligible for all the fab benefits and special offers of a member!

We generally format our site to work with the latest versions of popular browsers such as Microsoft Internet Explorer, AOL, Mozilla Firefox and Flash. To best view dsw.com and enjoy full functionality, you may wish to upgrade to the latest version of your browser. You can download updates of AOL, Firefox and Internet Explorer for free.

If problems persist, please call shoephoria! Center to place your order by phone at 1.866.DSW.SHOES (1.866.379.7463).

dsw.com uses a browser feature known as a cookie, which is typically stored on your computer. Cookies help track your preferences as you go through the pages within our website. We may also use cookies to assist in the administration of your use of features and programs on our site.

We also use a technology known as "clear gifs" which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you a more personalized experience. If you sign up for the online features of our website, cookies may allow us to associate your navigational information with your registration information.

You may refuse cookies by turning them off in your browser. However, if you refuse cookies, we will not be able to track your order, nor will we be able to recognize you as a registered dsw.com user to allow you access to your account information.

Occasionally, you'll see these errors if your computer's cache is quite full. You can empty your cache for better results.

Error "404" means the web page no longer exists. Error "500" means our site is temporarily down. The following instructions for emptying your cache should resolve these errors.

To resolve 404 or 500 errors:

• Select Tools from your web toolbar
• Select Internet Options
• Select Delete Browsing History
• Delete Cookies
• Select "Yes" for "Are you sure you want to delete all in the Temporary Internet Files folder pop-up?" box
• Select "Close" for the "Delete Browsing History" box
• Select "OK" on the "Internet Options" box
• Close out of all Internet sessions
• Reopen an Internet session
• Access dsw.com
• Continue your shopping experience

If you continue to see an error message after emptying your cache, please call shoephoria! Center at 1.866.DSW.SHOES (1.866.379.7463).