Frequently Asked Questions
Customer Service > FAQs
FAQs



Some of our promotion codes are available for in-store and online use, while others are only valid for one or the other.

Most of the time, you’re required to be logged in to your dsw.com account to redeem promotion codes or Rewards certificates. So, please log in before or during Checkout.

By the way, did you sign up for a DSW Rewards® membership at a store? Great – you’re our kind of savvy shopper. However, you’ll also have to register your Rewards information online to ensure that your Rewards membership number is linked to your dsw.com account. To link them, click here .

If you’re still having trouble, check these steps to be sure you’ve entered the code properly.
  • On the Shopping Bag page, under "Have a promotion or Reward certificate code?" section, make sure the "Check here if you have a promotion code" box is checked.
  • Proceed to Checkout.
  • When you arrive at the Promotions page...
    • If you have a promotion code, enter the code into the "Promotion Code" box and click Enter. Repeat for up to 3 codes.
    • If you have a Rewards certificate, enter the code into the "DSW Rewards Certificate" box and click Enter. Repeat for up to 3 codes.
    • You may use both promotion codes and Rewards certificate codes, if you have them.
  • Click the Continue button.


Immediately after you place an order, there is a brief period when you cannot check on it. But once it ships, you can follow its progress.

To check the status of your shipped order, please Track Your Order here. You will see information about the carrier and expected delivery date.

Please note that it can take extra time for deliveries to reach remote locations and APOs/FPOs. Also, we occasionally delay randomly selected shipments for extra security verification.

For general information about our shipping policies and rates, go to Shipping & Returns.


Sometimes styles that are out of stock online are available at a DSW store. Use our Store Locator to find the location nearest you. You can call them to see if they have it in stock, or stop by the store to browse similar items.


Link your DSW Rewards® membership to your dsw.com account to earn Rewards points on online purchases.

Link my DSW Rewards® membership to my dsw.com account
  • Log in to your account and select the DSW Rewards tab at the top of the page.
  • On the right hand side of the Rewards page, add your DSW Rewards member number.
  • Click Continue.

I am a DSW Rewards® member, but need to create a dsw.com account
  • Click here to create an account.
  • On the Log In page, select the "Yes, I am already a DSW Rewards member" button.
  • Enter your DSW Reward member number in the box.
  • Click the "Register" button.


Check out the new quick search tool on our Home Page. Select a Category, Size or Color and let us narrow down your search. You can also complete normal search using the box at the top of every page. Just enter a brand name, style name, item name, etc., to get started.


When a size is not shown (or the size box is "grayed out"), it means that size is not available in that shoe. If your browser loads web pages slowly, it may be hard to tell which sizes are being displayed. Make sure you select the right size, width, and color before adding the item to your shopping bag.


Free shipping is sometimes offered to our DSW Rewards® members. If you are a DSW Rewards® member, you must log in to ensure you receive free shipping or to redeem any other offers during checkout. Get instructions on how to redeem promotions.


Check your balance and get other information about DSW Rewards®. Please note, you must be logged in.


Free shipping is sometimes offered to our DSW Rewards® members. If you are a DSW Rewards® member, you must Log in to ensure you receive free shipping or to redeem any other offers during checkout. Get instructions on how to redeem promotions.


When you buy a DSW Gift Card or e-Gift Card, you are converting your money into "store cash" for someone else to spend. If the recipient of the gift is a DSW Rewards® member, that person will earn points when redeeming the Card. It’s like two gifts in one!

Gift Cards and e-Gift Cards are the only items at DSW that do not earn DSW Rewards® points when purchased.


We try to expedite checkout for dsw.com account holders, so we offer Express Checkout to them. They can also use Regular Checkout if they want to review the details of their account. And anyone at all may use Guest Checkout. Here’s how these 3 methods work:

Guest Checkout
Anyone may use Guest Checkout – there is no need to have an account with dsw.com, or to sign up for one. If you expect to shop with us again, however, we urge you to create an account. That way you’ll be known to us, and will be eligible for special offers and Express Checkout.

Regular Checkout
If you have a dsw.com account but have not enabled "Express Checkout" in your account profile, you will be offered Regular Checkout.

First, create a dsw.com account if you haven’t already. If you’re a DSW Rewards® member, link your Rewards account to your newly created online account. Then all you have to do is log in, and you’ll earn DSW Rewards® points for your purchase.

Need to link your Rewards membership to your existing dsw.com account? Link them now.

Express Checkout
Our frequent customers love this option because it is fast and convenient. You must have a dsw.com account and enable "Express Checkout" in your account profile. Then just Log in when you shop, and your pre-stored billing, shipping and payment information will be displayed at Checkout. All you have to do is enter your credit card security code and click "Place Order."

Note: to redeem DSW Rewards® certificates or promotion codes, you must click "Exit Express Checkout" and complete your purchase through Regular Checkout. Get instructions on how to redeem promotions here.


We generally format our site to work with the latest versions of popular browsers such as Microsoft Internet Explorer, AOL, Mozilla Firefox and Flash. To best view dsw.com and enjoy full functionality, you may wish to upgrade to the latest version of your browser. You can download updates of AOL, Firefox and Internet Explorer for free.

If problems persist, please call Customer Service to place your order by phone at 1.866.DSW.SHOES (1.866.379.7463).


dsw.com uses a browser feature known as a cookie, which is typically stored on your computer. Cookies help track your preferences as you go through the pages within our website. We may also use cookies to assist in the administration of your use of features and programs on our site.

We also use a technology known as "clear gifs" which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you a more personalized experience. If you sign up for the online features of our website, cookies may allow us to associate your navigational information with your registration information.

You may refuse cookies by turning them off in your browser. However, if you refuse cookies, we will not be able to track your order, nor will we be able to recognize you as a registered dsw.com user to allow you access to your account information.


Occasionally, you’ll see these errors if your computer’s cache is quite full. You can empty your cache for better results.

Error "404" means the web page no longer exists. Error "500" means our site is temporarily down. The following instructions for emptying your cache should resolve these errors.

To resolve 404 or 500 errors:
  • Select Tools from your web toolbar
  • Select Internet Options
  • Select Delete Browsing History
  • Delete Cookies
  • Select "Yes" for "Are you sure you want to delete all in the Temporary Internet Files folder pop-up?" box
  • Select "Close" for the "Delete Browsing History" box
  • Select "OK" on the "Internet Options" box
  • Close out of all Internet sessions
  • Reopen an Internet session
  • Access dsw.com
  • Continue your shopping experience

If you continue to see an error message after emptying your cache, please contact Customer Service at 1.866.DSW.SHOES (1.866.379.7463).