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Customer Service > FAQs
FAQs
Why won't my offer code work?
Where is my order? Who will be delivering it? What should I do if the shoe I want isn't available online? How do I link my DSW RewardsŪ membership with my dsw.com account? I can't find the item I'm looking for. How do I search for it? Why won't my item add to my Shopping Bag? How do I receive free shipping? What is my DSW RewardsŪ points balance? Why don't I receive DSW RewardsŪ points when I buy a Gift Card? Why are there different checkout options? Why isn't my browser working with your site? Does my computer need to accept cookies to shop on dsw.com? Why am I seeing a "404" or "500" error when I attempt to access certain pages? Questions about the DSW RewardsŪ Program? Get more information here. If you don't see the answer to your question here, or in other areas of dsw.com Customer Service, please call us at 1.866.DSW.SHOES (1.866.379.7463). Some of our offer codes are available for in store and
online use, while others are only valid for one or the other. (Be sure to check the
offer details to verify all redemption info.)
Most of the time, you're required to be logged in to your dsw.com account to redeem offer codes or Rewards certificates. So, please log in before or during Checkout. By the way, did you sign up for a DSW RewardsŪ membership at a store? Great - you're our kind of savvy shopper. However, you'll also have to register your RewardsŪ information online to ensure that your RewardsŪ membership number is linked to your dsw.com account. To link them, click here. If you're still having trouble, check these steps to be sure you've entered the code properly.
Immediately after you place an order, there is a brief period when
you cannot check on it. But once it ships, you can follow its progress.
To check the status of your shipped order, please Track Your Order here. You will see information about the carrier and expected delivery date. Please note that it can take extra time for deliveries to reach remote locations and APOs/FPOs. Also, we occasionally delay randomly selected shipments for extra security verification. For general information about our shipping policies and rates, go to Shipping & Returns. Sometimes styles that are out of stock online are available at a
DSW store. Use our Store Locator to
find the location nearest you. You can call them to see if they have it in stock, or stop by
the store to browse similar items.
Link your DSW RewardsŪ membership to your dsw.com account to earn
Rewards points on online purchases.
Link my DSW RewardsŪ membership to my dsw.com account
I am a DSW RewardsŪ member, but need to create a dsw.com account
Check out the new quick search tool on our Home Page. Select a
Category, Size or Color and let us narrow down your search. You can also complete normal search
using the box at the top of every page. Just enter a brand name, style name, item name, etc.,
to get started.
When a size is not shown (or the size box is "grayed out"), it
means that size is not available in that shoe. If your browser loads web pages slowly, it may
be hard to tell which sizes are being displayed. Make sure you select the right size, width,
and color before adding the item to your shopping bag.
Standard shipping is FREE for DSW RewardsŪ members! Just log in,
add at least $35 worth of products to your shopping bag, and use the free shipping code at
checkout!
DSW Premier RewardsŪ members get FREE Next Business Day shipping. Just log in, shop, and select the Next Business Day Shipping option during checkout! No shipping code needed. Get instructions on how to redeem offers. Check your
balance and get other information about DSW RewardsŪ. Please note, you must be logged
in.
When you buy a DSW Gift Card or e-Gift Card, you are converting
your money into "store cash" for someone else to spend. If the recipient of the gift is a DSW
RewardsŪ member, that person will earn points when redeeming the Card. It's like two gifts in
one!
Gift Cards and e-Gift Cards are the only items at DSW that do not earn DSW RewardsŪ points when purchased. Member Checkout is for DSW RewardsŪ members. Anyone may use Guest
Checkout. Here's how they work:
We generally format our site to work with the latest versions of
popular browsers such as Microsoft Internet Explorer, AOL, Mozilla Firefox and Flash. To best
view dsw.com and enjoy full functionality, you may wish to upgrade to the latest version of
your browser. You can download updates of AOL, Firefox and Internet Explorer for free.
If problems persist, please call Customer Service to place your order by phone at 1.866.DSW.SHOES (1.866.379.7463). dsw.com uses a browser feature known as a cookie, which is
typically stored on your computer. Cookies help track your preferences as you go through the
pages within our website. We may also use cookies to assist in the administration of your use
of features and programs on our site.
We also use a technology known as "clear gifs" which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you a more personalized experience. If you sign up for the online features of our website, cookies may allow us to associate your navigational information with your registration information. You may refuse cookies by turning them off in your browser. However, if you refuse cookies, we will not be able to track your order, nor will we be able to recognize you as a registered dsw.com user to allow you access to your account information. Occasionally, you'll see these errors if your computer's cache is
quite full. You can empty your cache for better results.
Error "404" means the web page no longer exists. Error "500" means our site is temporarily down. The following instructions for emptying your cache should resolve these errors. To resolve 404 or 500 errors:
If you continue to see an error message after emptying your cache, please contact Customer Service at 1.866.DSW.SHOES (1.866.379.7463).
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